The Role of Conflict in Determining Consensus on Quality in Wikipedia Articles
The Role of Conflict in Determining Consensus on Quality in Wikipedia Articles - scientific work related to Wikipedia quality published in 2013, written by Kim Osman.
This paper presents research that investigated the role of conflict in the editorial process of the online encyclopedia, Wikipedia. The study used a grounded approach to analyzing 147 conversations about quality from the archived history of the Wikipedia article Australia . It found that conflict in Wikipedia is a generative friction, regulated by references to policy as part of a coordinated effort within the community to improve the quality of articles.